At SUKO Translation (Le Jardin de Suko Co., Ltd.), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website.
Data controller: SUKO Translation (Le Jardin de Suko Co., Ltd.) Registered office: 121/9, Village No. 3, Lithai Village, Muangkao, Sukhothai 64210, Thailand Registration number: 0645554000058
1. Information we collect
We collect personal information such as your name, email address and telephone number when you contact us, sign up for our services or use our website. We also collect non-personal information, such as your IP address, device type and browsing behaviour, through cookies.
Personal information: data you provide (name, email, telephone number and postal address), billing/payment information (processed by our payment providers), identifiers and copies of official documents (e.g. civil status records, passports/identity cards), signatures on powers of attorney, courier delivery details and your communications with us.
Non-personal information: IP address, browser type/settings, device information and usage statistics collected automatically during your visit.
Sources: directly from you, your employer/HR department or authorised representative, authorities/embassies (for legalisation procedures), courier services and analytics tools.
Third-party data: if you provide us with data about third parties (e.g. a spouse or children named in documents), you confirm that you are authorised to do so for the stated purposes.
Minors’ data: our services are not directed at children; we process minors’ data only where it appears in documents you provide and in accordance with the law.
Cookies and tracking technologies: we use cookies to improve the user experience and measure website traffic. For more information and to manage your preferences, please see our Cookie Policy.
2. How we use your information
We use your information to:
Provide and improve our services (translation, certification/legalisation and support);
Carry out legalisation procedures with embassies/MOFA and respond to requests from competent authorities;
Handle invoicing, accounting and record-keeping;
Respond to your enquiries and provide customer support;
Analyse website use and maintain its security (including cookies/analytics);
Send you marketing information, only if you have consented; you may withdraw your consent at any time using the unsubscribe link or by emailing contact@suko-thai-translation.com. If you do not provide certain necessary information, we may be unable to provide the requested services.
3. How we protect your information
We take security seriously and implement appropriate technical and organisational measures, including encryption in transit, access controls and the principle of least privilege. Our website is hosted by Wix, which applies industry-standard security measures.
Cross-border transfers: your data may be stored or processed outside Thailand, for example by Wix or other providers. We put appropriate safeguards in place, such as contractual clauses and adequacy mechanisms, where applicable.
Retention periods: we retain data for as long as necessary for the purposes described and to meet our legal/accounting obligations — generally up to 5 years for service files and up to 10 years for accounting records, unless a longer period is needed to establish, exercise or defend legal rights.
4. Sharing your information
We do not sell or rent your data. We may share information with trusted recipients who are contractually required to protect it and use it only for the agreed purposes:
Hosting/IT and cloud providers (e.g. Wix), email/CRM and storage providers,
Payment providers,
Couriers (e.g. Thailand Post, DHL) for document delivery,
Embassies and Thailand’s Ministry of Foreign Affairs (MOFA) for legalisation procedures,
Analytics providers (e.g. Google Analytics),
Professional advisers (legal/accounting),
Regulators or law enforcement authorities where required by law.
For international transfers, we apply the safeguards described above.
5. Cookies and tracking technologies
We use cookies to improve the website’s functionality and performance. You can manage your preferences through our Cookie Policy, the consent banner or your browser settings. Disabling certain cookies may affect some features.
6. Your rights
Depending on the applicable law, you may have rights of access, rectification, erasure, restriction, objection and data portability, as well as the right to withdraw consent where processing is based on it. You may also lodge a complaint with Thailand’s data protection authority (PDPC). To exercise your rights, contact us at contact@suko-thai-translation.com. We may verify your identity and will respond within a reasonable period, generally 30 days where possible.
7. Changes to this Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be published on this page with a new revision date; for significant changes, we may display a notice or send an email, as appropriate.
8. Contact us
If you have any questions about this Privacy Policy or how we process your personal data, contact us: SUKO Translation (Le Jardin de Suko Co., Ltd.) Email: contact@suko-thai-translation.com Telephone: +66 93 315 4000 Registered office: 121/9, Village No. 3, Lithai Village, Muangkao, Sukhothai 64210, Thailand Registration number: 0645554000058