By using our services and placing an order with SUKO Translation (Le Jardin de Suko Co., Ltd.), you accept the following payment terms.
1. Payment due
Individual clients (prepaid): full payment is required before services begin.
Business/agency clients (with approved credit terms): payment on Net 30 terms from the invoice date. Credit terms must be approved by us in writing in advance.
Payment methods: Credit card / Bank transfer / Cash.
Currency: invoices are issued in Thai baht (THB) by default. Invoicing in USD/EUR is available by prior agreement. The client bears all bank, processing and foreign exchange charges. Where currency conversion is required, we apply the bank’s TT selling rate on the invoice date, unless otherwise agreed in writing.
2. Service fees
Fees depend on the type and complexity of the project.
Quotation: a detailed quotation is provided before work begins. Any additional costs will be discussed and approved in writing in advance.
Taxes (VAT & WHT – Thailand): prices exclude VAT, where applicable under Thai law. Withholding tax (WHT): WHT deductions are accepted only for companies registered in Thailand. The client must provide a valid Thai tax identification number and submit the official withholding tax certificate (e.g. P.N.D. 3/53 or the applicable form) within the statutory deadlines. Invoice amounts are not increased to compensate for WHT (no gross-up), unless agreed in writing. If WHT is deducted without a WHT certificate being provided, the deducted amount remains payable.
3. Payment schedule
Deposits: for large or long-term projects, a 50% deposit may be required before work begins, as specified in the quotation. This is non-refundable once work has started, except as provided in our Refund Policy.
Final payment: Individual/prepaid clients: delivery takes place after full payment. Business/agency clients with approved credit: delivery takes place on completion; payment on Net 30 terms from the invoice date.
4. Late payments
Late payment charges of 1.5% per month (0.05% per day, simple interest), or the maximum permitted by law, whichever is lower, apply from the day after the due date until full payment.
We may suspend services, pause work and withhold deliverables/certifications and future deliveries until payment is made.
You agree to reimburse our reasonable collection costs, legal fees and court costs.
5. Dispute resolution
For any billing or payment queries, contact us immediately at contact@suko-thai-translation.com. We will seek a prompt resolution. Failing this, disputes are governed by Thai law and subject to the exclusive jurisdiction of the Thai courts. In the event of a conflict, the User Agreement prevails.
6. Changes to the payment terms
We may update or amend these Terms at any time. Changes take effect upon publication with an updated revision date. By continuing to use our services after these changes, you accept the amended Terms. For refunds, please also refer to our Refund Policy, which prevails in the event of a conflict.
7. Contact information
For any queries about payments or billing, please contact us: SUKO Translation (Le Jardin de Suko Co., Ltd.) Email: contact@suko-thai-translation.com Telephone: +66 93 315 4000